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Is CloudZen safe to use indoors?

Yes. CloudZen uses natural incense and LED light, and the incense sits on a heat-resistant, flame-retardant pad inside. It's actually designed with indoor spaces as the primary recommended setting.

Do I need special incense sticks, or can I use my own?

You can use standard-size incense sticks—CloudZen is compatible with most commonly available ones. From our own experience, we recommend natural-ingredient incense from brands like GENTLE HABITS, inflowence, ICHIKO ICHIE and HAKURO

How long does one incense session last?

A single stick usually lasts around 8–15 minutes, depending on the type and size.

Will the smoke trigger my smoke detector?

Unlikely. CloudZen produces a light stream of incense smoke-similar to burning a regular incense stick at home. As with any incense, we suggest using it in a well-ventilated room for the most comfortable experience.

Can I still enjoy CloudZen without lighting incense?

Absolutely. The sculptural module works beautifully on its own as a calming ambient light.

How much noise does CloudZen make?

Almost none. CloudZen operates silently with no motors or pumps, so it won’t disturb your meditation or quiet moments.

How do I replace or switch the central art module?

The centerpiece is designed to be easily interchangeable. Just lift and swap–it’s tool-free.

Is CloudZen safe for children or pets?

Made from safe, non-toxic plaster like a sculpture, CloudZen is safe to have at home. But as with any delicate art piece, it may break if knocked over—so it’s best kept out of reach of children and pets.

I notice a slight change in color on my CloudZen’s center piece over time—is this typical?

This is normal and a beautiful sign of time. Just like a teacup gradually takes on color from tea, your CloudZen slowly absorbs the incense aroma, becoming more infused and personal with each use.

Does it use batteries or need to be plugged in?

CloudZen is powered via USB-C cable (included). No batteries required.

When will I receive my CloudZen if I back the project on Kickstarter?

We plan to begin shipping about two months after the campaign ends, once production and packaging are complete. Backers will receive regular updates on our progress.

What should l do if the product l receive has a quality issue?

If you encounter any issues while using the CloudZen, please feel free to contact our team via direct message on the platform or by emailing us at Hello@Cloudzenlab.com.